Lexi Capital is one of the younger companies specializing in precious metal investment. They were founded in 2012, which means that although they provide the basic services associated with many companies in the gold investment industry, they lack the credibility and experience of the market leaders.
Overview of Services offered
On first impression, the website for Lexi Capital is not encouraging. The design and layout of the website make it difficult to navigate and find the relevant information easily. The website does not include a product gallery, which means that any information about the gold bars or coins can only really be obtained from calling them and speaking to a customer representative. This can make many people feel a little hesitant. A great number of people prefer the reassurance of seeing a picture of what they are purchasing, so I am sure that many people may be clicking away from the site in search of another company.
Lexi Capital does have an IRA service, but the website provides only minimal details. It appears that the website has been designed merely as a method of providing their contact details, so that you can speak to one of their representative team. There are interesting tools on the site including the value tracking of precious metals, which do provide a great resource. However, the lack of in depth content makes the website feel a little lacking.
Customer Complaints and Ratings
Due to the age of the company, it can be a little difficult to find details of customer reviews or complaints. The company holds a rating of A- with the Better Business Bureau and a rating of five stars from Trustlink. However, this is on the basis of only one review having been received. There has been a customer complaint about delays with delivery times, but other reviews praise their customer service and standard of client care.
The lack of information on this relatively new company, makes the final thoughts of Lexi Capital to be a little vague. They could be an excellent investment company, but the lack of care and attention to detail on their website does raise warning flags. While there are a couple of positive customer reviews, it does not appear that there is a great volume of investors using the company. Whether this is due to the company’s age or their standard of customer care, it is difficult to predict. The marking of the company appears to be a little stagnant, which begs the question as to whether they are attracting new investment business at all. While some investors may be willing to take a risk for small portfolio purchases, it is doubtful that significant investments or portfolio changes such as IRA rollovers would be entrusted to such a vague entity. Although a poor review may be unfair, until the company has developed an established reputation, it is difficult to recommend them.
If you are looking for an established company with excellent feedback and a proven success record, you should consider Regal Assets. Regal Assets is accredited by the Better Business Bureau with an A+ rating. They also have excellent scores with a number of consumer protection services including the BCA, Trustlink and Yelp. They have been providing precious metal investment advice and services for over fifty years, offering great customer service to all investors, large or small.