The US Gold Bureau was founded in 2003. The company has seen a great deal of expansion in the last ten years, as it aims to be the premier supplier of gold and other precious metals.
The company offers IRA accounts, single product sales and comprehensive client services. The company was established with the primary aim of establishing a company with integrity which customers could trust. They aim to exceed the expectations of their customers with the assistance and data needed to make informed choices and buying decisions.
This company has precious metals specialists who can provide step by step guidance for the choices when buying precious metals. The company is proud of the level of training of their staff and the knowledge resources which are made available to their clients. The company also states very clearly on their marketing material and website, that they are not affiliated with the US government despite their company name, to avoid any potential confusion. Their website offers a great deal of information with a dedicated FAQ section and other resources, which are very user friendly and easy to navigate.
Overview of Services Offered
The US Gold Bureau offers a diverse range of products and services including bars, coins and bullion in gold, silver, palladium and platinum. The range of products includes Liberty Head, American Buffalo, American Eagle, Indian Head and other popular product ranges.
The company also offers 401K and IRA accounts. These schemes are designed as self directed IRA or LLC IRA options. The IRA self directed account requires a custodian, which is usually either a trust company or bank to hold the title of the IRA. As per the rules of the IRS for this type of scheme, the US Gold Bureau facilitates third party depository holding for any precious metals in the portfolio. The LLC IRA option allows for the client to hold their precious metals within a bank safety deposit, allowing more control for the investor. This can be a more beneficial arrangement for some and the US Gold Bureau also facilitates this option.
Along with their product ranges, the US Gold Bureau also provides advice and guidance to potential investors. This process begins with a free of charge telephone consultation. The company also offers free reports with additional information regarding investment in gold or other precious metals. These reports can be directly downloaded from the company website and can provide a great deal of information for the an investor who is a novice to buying gold.
Customer Complaints and Ratings
The US Gold Bureau is rated as B from the Better Business Bureau and they are not accredited by the organization. The main reason for their lack of accreditation is the number of customer complaints received within the last three years. These complaints relate primarily to sales and advertising issues. However, a number of complaints are specifically about the quality of products, the level of customer service provided and shipping issues. This can cause less experienced investors to be a little hesitant. There are a number of customer complaints displayed on consumer protection websites, forums and other websites, which has created a dent in the US Gold Bureau appeal. However, the company website does display testimonials from satisfied customers and there are positive reviews on a number of consumer feedback forums and websites.
Although the US Gold Bureau does have a comprehensive website with a good selection of gold, silver and other precious metal products, their reputation for customer service has suffered. The company has received a significant number of complaints in a very short time period. This does mean that while the company offers a number of great resources for investment in precious metals and investing in self directed IRA products, investors may wish for a company offering a greater degree of service and security.
If you would like a company with a more established reputation for delivering solid customer care, you may wish to consider Regal Assets. Regal Assets is an accredited company with the Better Business Bureau and has received an A+ rating. They have been recognized by a number of consumer protection organizations for delivering great service and could provide newer investors with a greater degree of confidence.